Your PCC Service Coordinator

Community HealthChoices with PA Health & Wellness

Your PCC Service Coordinator works directly with you to understand your unique goals, preferences, and priorities.

We partner with you to design a person-centered plan, coordinate your authorized services, and connect you with vital community resources.

Our comprehensive support includes:

  • Person-Centered Planning: Creating a person-centered service plan that includes you and the specific people you choose to involve.
  • Service Coordination: Coordinating and monitoring your authorized long-term services and supports.
  • Provider & Community Connections: Communicating with your care providers and helping you connect with community resources.
  • Resource Advocacy: Helping identify barriers to your care and connecting you with non-covered resources when appropriate.
  • Rights & Information Support: Giving you clear information about your rights, available services, and how to raise concerns.
  • Ongoing Follow-Up: Staying by your side with regular check-ins whenever your needs, circumstances, or goals change.

Please note that PA Health & Wellness and the Pennsylvania Department of Human Services (DHS) solely determine all coverage, eligibility, authorizations, and complaint/grievance/appeal decisions. While PCC does not make these plan determinations, your coordinator is always here to help you understand this information and guide you to the correct next step.